Frequently Asked Questions
Everything you need to know to bring style and comfort to your home.
What is the standard shipping time for Casa by Coco orders?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
What is your return policy for home decor items?
We want you to love your space. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery. Please note that certain oversized furniture pieces may be subject to a restocking fee.
Are your products sustainably sourced?
At Casa by Coco, we prioritize ethical craftsmanship. We partner with artisans and manufacturers who utilize sustainable materials and fair labor practices to ensure our products are as kind to the planet as they are to your home.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For larger purchases, we also offer flexible financing options through Klarna and Affirm.
How can I track the status of my order?
Once your order ships, you will receive an email confirmation with a tracking link. You can also log into your Casa by Coco account to view your order history and real-time delivery updates.